Terms of Booking

Please take a moment to familiarise yourself with our terms & conditions that apply to our coaching and guiding activities.  By making a booking with Mission Mountain Biking you are deemed to accept and adhere to our Terms and Conditions.

Course bookings– Section 1-4
Vouchers and Discount Codes – Section 5-6
Important information– Section 7-10
Course bookings

1. Cancellation by client
1.1. Cancellations by the client before 7 days to the course commencing are refundable minus a 20% administration charge.
1.2. Cancellations by the client within 7 days of the course commencing are non transferable and non refundable.

2. Cancellation by Mission Mountain Biking
2.1 In all circumstances Mission Mountain Biking will endeavour to make sure your day goes ahead as planned. In the unforeseen event of a course cancellation Mission Mountain Biking will offer you the choice of a full refund of course fees or an alternative date. 

3. Booking amendments
3.1 Names can be changed up to 7 days prior to the course commencing.
3.2 Course dates can be changed up to 7 days prior to the course commencing.

4. Personal details
4.1 Payments are made using Stripe’s secure payment system and details will not be retained in our website once the order has been processed. You can choose for Stripe to retain them if you wish.
4.2 We require you to register your Personal Data in order to make a booking so we can contact you should there be a problem with your order. Please ensure you check details provided for accuracy so we can ensure effective communications with you.

Vouchers and Discount Codes

5. Vouchers
5.1 Vouchers can be used towards any skills course or private coaching day.
5.2 Vouchers are entered upon booking a course with Mission Mountain Biking and are subject to our terms and conditions.
5.3 Vouchers are non refundable.
5.4 Vouchers are subject to verification upon booking.
5.5 Discount codes cannot be used in conjunction with pre purchased vouchers when booking a course.
5.5 Vouchers must be used within 12 months of purchase or they will expire (vouchers purchased September 2019 to September 2020 get a 12 month extension due to the pandemic).

6. Discount Codes
6.1 Discount codes can be used on any skills course, voucher or private coaching day.
6.2 Only one code can be used per booking.
6.3 Discount codes are entered upon booking a course with Mission Mountain Biking and are subject to our terms and conditions.

Important Information

7. Insurance
7.1 Mission Mountain Biking accept no liability for personal accident, loss or damage to personal equipment of clientele participating on a course.
7.2 As mountain biking is a hazardous sport. Mission Mountain Biking recommend that all participants take out personal accident insurance.
7.3 Participants take part in courses at their own risk and they must abide by the rules laid down by the instructor at the present time.

8. Medical and Fitness
8.1 When booking on a course it is your responsibility to make sure you are at the minimum fitness level required stated in the course information area. You are required to read and tick the participant declaration when booking a course.

9. Personal equipment
9.1 Bike – It is your responsibility to make sure your bike is both serviceable and safe, all bikes will be checked by the instructor prior to the course commencing.
9.2 Personal protective equipment – Helmets and gloves must be worn at all times, knee and elbow pads are recommended for more technical courses.

10. Venues
10.1 Mission Mountain Biking provide basic information in order for you to get the venue where your course will take place. It is your responsibility to ensure you get to the venue on time. If you have any doubts about the meeting point, please ensure you contact us prior to the course commencing.